If your order arrives damaged, incorrect, or incomplete you can email us at help@toddville.com. Please provide evidence of the damage, incomplete, or incorrect item in your email and we will arrange a replacement or refund your order. We are not responsible for damages to merchandise once the item has been washed or worn.

Lost or missing packages for orders showing a delivered tracking status are not eligible for replacement or refunds. Once a package leaves the fulfillment facility with the carrier, delivery is beyond our control. Check with your neighbors and contact your local post office for further assistance regarding where and when the package was dropped off.